Customer-focused support professional with experience assisting customers, responding to inquiries, troubleshooting technical and account-related issues, documenting interactions, and following established procedures. Brings a practical, organized approach to customer service and problem resolution.
Customer service experience across retail, technical support, and customer support environments.
Experience includes product assistance and inventory support at KCC Mall of Gensan, technical support at Six Eleven Global Services, and customer support at Teleperformance. Work has involved communicating clearly, documenting customer interactions, and helping resolve concerns efficiently.
Professional and friendly communication, careful record keeping, following established procedures, timely follow-up, and a focus on providing customers with accurate information and practical next steps.
Editable service cards based on Lingzhi's current portfolio; revise these to reflect Michael's own offerings.
Data entry, document organization, email management, research, records maintenance, and routine operational assistance.
Document preparation, organizing case files, drafting routine legal documents, and research support.
Data broker research, personal data exposure review, opt-out process documentation, and privacy-removal workflow support.
Practical automation for repetitive tasks, form submissions, notifications, and data movement across connected tools.
Responsive websites and lightweight web applications, including booking forms, dashboards, and admin workflows.
Customer communication, inquiry tracking, information updates, follow-ups, and structured support processes.
Roles and responsibilities based on the supplied curriculum vitae.
Maintained attractive and organized product displays, monitored product availability, supported inventory checks and restocking, assisted customers with product inquiries and recommendations, supported promotional activities, and coordinated with store personnel to maintain an organized, customer-friendly sales environment.
Identified and resolved product, service, and account-related issues; guided customers through troubleshooting; communicated solutions clearly; documented interactions and technical issues; and supported timely follow-ups and positive customer experiences.
Assisted clients with inquiries, concerns, and service-related issues through professional communication. Responded to customer requests, provided accurate information, worked to resolve concerns efficiently, maintained interaction records, and followed established procedures.
Academic background listed in the CV.
Bachelor of Secondary Education (BSEd), major in English
2021 – 2025
High School
2019 – 2021
Capabilities identified in the supplied résumé.
A section reserved for Michael's AI tools, automation knowledge, and examples once confirmed.
Edit these tags after confirming which tools and workflows Michael has actually used.
Add verified tools, examples, and outcomes here later.
Suggested editable copy: AI can assist with drafting, research, and repetitive workflows, but outputs should be reviewed for accuracy before use. Replace this text with Michael's own approach and experience.
Project cards copied from Lingzhi's portfolio as editable placeholders. Replace descriptions, screenshots, and links with Michael's own work before publishing as his projects.
Responsive resort website and booking experience with accommodation information, booking forms, inquiry handling, and administrative workflows.
Dashboard concept for tracking cash inflow, expenses, debt, payment status, due dates, and available cash.
Workflow concept connecting form submissions and spreadsheet records with email notifications and record updates.
Privacy operations resource concept for organizing broker profiles, removal difficulty, and opt-out guidance.
Professional online presence for operations support, privacy operations, workflow automation, and digital services.
Application concept for recording sales, calculating installment balances, tracking payments, and separating paid records from outstanding balances.
Editable examples from Lingzhi's portfolio. Replace these with Michael's own case studies and verified contributions.
Challenge: Data brokers use different opt-out requirements. Approach: Research, document, and categorize procedures. Value: Clearer instructions and more repeatable workflows.
Template case study — replace with Michael's experience.
Challenge: Inquiries can be missed when they require manual checking. Approach: Structure form submissions and connect notifications and admin views. Value: More visible requests and clearer follow-up.
Template case study — replace with Michael's experience.
Challenge: Expenses and due dates can be hard to track across separate records. Approach: Organize records and calculate totals in a dashboard. Value: A clearer view of upcoming obligations and available cash.
Template case study — replace with Michael's experience.
Challenge: Repeated copying and record updates consume time. Approach: Map the steps and identify suitable automation triggers. Value: Fewer manual steps and more consistent processes.
Template case study — replace with Michael's experience.
Languages listed in the CV.
Reach out to discuss customer support or technical support opportunities.
Email: michaeljawngarcia@gmail.com
Location: General Santos City, Philippines
